Packing & Shipping

We no longer have separated FedEx Express and FedEx Ground pickups, but rather just one single FedEx pickup on weekdays at 4:30 p.m. and Saturdays at noon.

One of the most common questions we get asked is this: "Do you accept Amazon returns?" And the answer, of course, is, "Yes, we gladly accept them, if they have a prepaid UPS shipping label on them. We are unable to accept any returns with a QR Code. You have to take those to The UPS Store in Niagara Falls." During the first quarter of every year, we see a lot of incoming returns of unwanted merchandise, leftover from the holidays. It's easy to drop those off at a nearby shipp

When she walked in to our store last week with a beautiful, dried flower wreath for her sister Paige, Claire was convinced that we could not get her gift safely to its destination. We assured her that we would try our level best and use our best resources to accomplish this task. Seema suggested that Anthony use suspension packaging, a brilliant technique taught to us by our mentor Marty Johnson, who is the proud owner of Uncle Marty's Shipping Office and also a certified pac

Can you believe it? 16 years! "Has it been that long?!" you ask. Absolutely. We began with a storage unit space on Baseline Road on April 5th, 2006 and moved to our current location on Whitehaven Road in April of 2008 and continued to make memories, with empathy and collaboration, one guest at a time. Slowly but surely, the word got around town and the trust and reputation followed. We are beyond touched and humbled to be of service through our plethora of printing and mailbo

It's one of the most common questions asked by our guests: "What box sizes do you carry?" And we enthusiastically reply, "We have so many box sizes in stock that it's difficult to create a list. What box size are you looking for?" Well, Theresa, our graphic designer and store manager decided to come up with a solution last week, one that would answer this question through a poster size graphic, which now hangs underneath our counter. She designed and printed a creative wall p

Have you ever traveled to an amazing destination and right before you leave, you realize that you have left something behind in your hotel room? Five years ago, we began picking up guest lost and found items from a couple of hotels in our area. This year, we have officially launched this service to include all of Buffalo and Niagara Falls. We are currently servicing almost two dozen hotels and the list is growing steadily. Twice a week, especially in the summer peak months, s

Recently, five of our ISC family team members took a 6 hour online certification class to become packaging experts. Due to the pandemic, the course, which is administered by AMBC, the Association of Mail and Business Centers, and taught by Marty Johnson, owner of Uncle Marty's Shipping Office in Ithaca, New York, was taught just as effectively online via Zoom. Our team members loved it. In fact, they shared their sentiments in a video. Take a look below (watch until the end t