As we try to streamline our printing processes, we have reached another crossroad: How to deal with Microsoft Office files, specifically Word and Excel documents. Since different versions of Word (and Excel) are used by different guests, we encounter many situations where files are sent as one size but the printed version differs (even slightly) from what's on screen (since our version of Word differs from our guest's version), thereby precluding any printing excellence for w

For the past 22 weeks, with Anthony’s dedicated assistance, we at Island Ship Center have been posting videos on our YouTube channel every week and then sharing them with you through our blog and weekly emails. Despite our incredibly busy schedule, we have not failed to post one video every week for almost six months. We love what we do and love sharing our content with the world. However, now that summer is almost here, Fahim and Anthony’s schedules are getting even busier a

In this video, Fahim talks to Anthony about three top tips to success, as mentioned by Les Brown: Proper mindset, OQP (Only Quality People), and learning clear, effective communication. He ends the video talking about Simon Sinek's principle (and the title of his newest book) The Infinite Principle, that people are finite but business is infinite and needs to be treated that way if it is to outlast the business owner. As first generation business owners, we are both very awar

In February, while visiting his brother in Phoenix, Anthony, one of our team members, also visited our dear friend Mike in Scottsdale, Arizona. Mike is the owner of Postal Max in Scottsdale, Arizona and has been in business since 1995. Anthony made an awesome video of his visit for all of you to enjoy. We have learned so much from Mike and we thank him for his trust and wisdom. Mike is a veteran store owner and he has taught us a lot about this industry so we were elated when

At the end of January, we held a team meeting for our entire Island Ship Center family team members. It was four hours long and we had an amazing guest speaker plus amazing food so our team did not get bored! We discussed past strategies of our business, December's sales figures, forecast for 2021, character building, personal development, diversification strategies, and much more. Our guest speaker, Sidney Tarver, is an entrepreneur and business leader who is also an ex NFL

After constantly debating with the Island Ship Center team, Fahim has finally decided to take the leap and purchase an iPhone for use at the store and for the business. He's been an Android user since 2008 so there was a significant learning curve. However, all the wonderful ISC family members, all of whom own iPhones, made this transition almost seamless. Watch as Fahim goes through the transformation. He especially loves the Facetime and Face ID features. He also loves the

As a conscious start to our year, some members of the Island Ship Center family had the opportunity to be vulnerable and share their personal aspirations and business prospects. We were able to sit down and discuss our goals in pursuit of inspiring and provoking mindfulness. Here’s what a few of us had to say: #FahimFix & #FulfilmentSpecialist We started off with the beloved father and son duo, Fahim and Yusuf. Fahim’s professional New Year's resolution is to increase the eff

Many of you remember our dear team member Theresa, who was with us from 2015-2018 and worked diligently to create the mural in our business center. Well, now, she's back! We are elated to announce that Theresa has accepted a position at Island Ship Center, as a full time graphic designer and store manager. She has an art degree from SUNY Fredonia and extensive managerial experience, working for a retail food establishment in Niagara Falls. We are thrilled to share Theresa's c

Grand Island DECA is hosting a school supply drive to support the members of our community who have been impacted greatly by COVID-19. If you are already out shopping for your child’s supplies, pick up a few extra items to help. These supplies will be donated to any student in our district and DECA students will drop off at each of the primary schools for distribution, making sure every student on Grand Island has all the materials they need to start the school year! We are e

In order to continue providing exceptional service, we have to constantly reevaluate our business model, keeping processes that work and eliminating those services that don't work so that we can maximize our time in exuding excellence for our team and our guests. For the past nine months, we have tested the tracking results of our prepaid USPS drop off packages. When the post office couriers pick up our packages, they scan an end of day sheet with a barcode that includes all

As the pandemic hit the US in early March and the schools began to close, Cheryl Chamberlain, our dear friend, mentor, and business teacher at Grand Island High School, faced an excess inventory problem at Casey's Corner, the school store that she runs with the help of all her business students. With the imminent school closing, there would be a lot of food items that would spoil if they remain unsold. She asked her students whether or not they should donate it. They all agre

More Shipping and Store Procedure Updates Thank you again for your continued trust and adherence to the new guidelines for our store. Here are some important developments in our business that deserve your attention: 1) DHL: A) As of June 1st, we are no longer accepting any DHL packages for shipment. B) We have terminated our relationship with DHL and will only ship internationally via FedEx or USPS. 2) Drop Off Receipts: A) As of this week, we have started to provide drop off